DOMESTIC NON-MOuntain Trips CANCELLATION POLICY

Payment is required in full before your tour out in the mountains. If you need to work out a payment method with Smile Mountain Guides, please reach out during the booking process.

• 10% of the total cost of your trip is non-refundable as office/ administrative /registration fees at the time of booking.

• 50% of the total cost of your trip is non-refundable but can be rescheduled anytime if we are given 30-15 days’ notice

• 100% of the total cost of your trip is non-refundable but can be rescheduled if we are given 15 days’ notice or less

• No Calls & No Shows for the day of programming will not be issued any refund or rescheduled.

  *Rescheduled trips have a one-calendar-year grace period, after that period we will no longer reschedule your trip or issue a refund.

*As with any outdoor activity, weather plays a large role in decision-making for the day. If an outing is canceled by Smile Mountain Guides due to weather, the participant has the option to: reschedule the day, or be issued a full refund. We do our best to provide the best possible service to our guests and start times may be adjusted to give the team the best possible chance for success based on weather and conditions.

MOUNTAIN TRIPS (Rocky Mountain National Park & North Cascades National Park) & MOUNTAIN CLIMBING SCHOOL PROGRAMS CANCELLATION POLICY & REFUND POLICY

Payment is required in full before your tour out in the mountains. If you need to work out a payment method with Smile Mountain Guides, please reach out during the booking process. 50% deposits are collected at reservation to hold your place on these larger programs. 

• 10% of the total cost of your trip is non-refundable as office/ administrative /registration fees at the time of booking.

• 50% of the total cost of your trip is non-refundable if we are given 60-30 days’ notice of cancellation. We can reschedule to another program, less a $500 transfer fee.

• 100% of the total cost of your trip is non-refundable if we are given 30 days’ notice or less and transfers may not be possible depending on the program

We strongly recommend that you purchase Trip Insurance to protect your tuition investment and other associated costs with your program.

*As with any outdoor activity, weather plays a large role in decision-making for the day. Mountain programs invariably have weather and our team may pivot to different venues with better weather to best suit the needs of our guests and the learning outcomes of the program. These venues will stay in the specific region of the course but may require some additional travel.

AMGA SPI Programs Payment, Transfer, Cancellation & Refund Policy

Payment:

• To accept and hold your space on an SPI program, a deposit of 50% is due with registration. Failure to pay your deposit will result in being dropped from the program

• $150.00 of your program deposit is always non-refundable

• Your full tuition is due within two weeks of the program’s start date. Failure to pay your full tuition will result in being dropped from the program with no refund of the deposit. 

Transfer:

• You can transfer from one program to another within the same calendar year and enrollment period if it is outside of 4 weeks before the program’s start date. 

• There is a $90.00 transfer fee.

If you would like to transfer within four weeks of a program’s start date, Smile Mountain Guides will retain 100% of your tuition toward the original program. 

Cancellation & Refund:

• If you cancel your enrollment for any reason outside of four weeks before the program’s start date, you’ll be refunded all but $150.00 of your tuition.

• If you cancel your enrollment within four weeks of the program’s start date, Smile Mountain Guides will retain 100% of your tuition. 

Please note:

• If you or Smile Mountain Guides can fill your space on the program with another qualified participant, we will refund your tuition less the 50% deposit.

• You will receive a full tuition refund if Smile cancels the program prior to the program’s start date. Smile Mountain Guides is not responsible for costs associated in these cases, outside of tuition.

• If Smile Mountain Guides cancels your program after the program has begun, you will receive a prorated refund or tuition credit.

• If you have to leave your program after the program has begun, for any reason, Smile Mountain Guides will retain 100% of your tuition. There is no refund or tuition credit option. 

• We strongly recommend that you purchase Trip Insurance to protect your tuition investment and other associated costs with your program.